Outsourcing Companies In The Philippines – Consentrix leads IT-business process outsourcing (IT-BPO) firms in terms of number of employees in the country, followed by Accenture, Teleperformance, Alorica and Sitel Group, according to data from a property management and consultancy firm It shows.
In a report, Colliers data showed that the top five IT-BPOs accounted for 310,000 full-time employees (FTE), with Consentrix making the biggest contribution with 90,000 FTE.
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Colliers said that Concentrix continued to expand and grow despite the challenges brought on by the COVID-19 pandemic.
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Colliers cited a report by Statista that Concentrix projects to generate $5.587 billion in revenue in 2021, of which $1.34 billion will come from Philippine operations. For 2022, Concentrix expects a tight revenue run rate of between $6.365 billion and $6.415 billion.
Accenture, the second largest BPO employer, employs 72,000 highly skilled professionals. The Dublin-based IT services and consulting company reported annual revenue of $50.533 billion in fiscal year 2021 and $16.6 billion for the third quarter of fiscal year 2022, which ended May 31, 2022.
Teleperformance, the integrated digital business service and experience management provider, employs approximately 56, 266 professionals in the country. In 2021, Teleperformance reports consolidated revenue of $8.4 billion.
Alorica, which began operations in the Philippines in 2004 as a CX management and BPO service solutions provider, employs 55,000 Fte. According to online job platform Zippia.com, Alorica has a peak revenue of $2.4 billion in 2021.
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One of the largest global providers of CX products and solutions, Sitel Group ranks fifth among the largest BPO companies in the Philippines, providing 37,000 full-time jobs. Sitel Group is reported to have global revenues of over $4 billion in 2021.
In terms of total occupied office space, Colliers said Concentrix also led the list, which is not surprising given its continued year-on-year FTE growth.
As of the first half of this year, Colliers reported that Concentrix occupies 340,132 square meters of office space across its offices in various parts of the country. Accenture has a total office footprint of 196,290 sqm, while Teleperformance has a total office space of 164,650 sqm.
Alorica with 162,641 sqm office footprint and JPMorgan with 102,650 sqm office space are not far behind. Forbes.com Inc. released the “World’s Largest Public Companies” list, an annual list of the world’s largest companies. Public companies. We decided to get a list of in-house and BPO companies that have a regional office in the Philippines that made it to the list. We believe this list will be a useful representation of the world’s top BPO companies as Forbes is one of the most trusted sources for businesses and investment leaders.
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The list is an annual ranking of the world’s top 2000 public companies based on four metrics: sales, profits, assets and market value.
The parent company of JPMorgan Chase Bank NA-Philippine Global Service Center has emerged on top of the Forbes list with Global Service Centers in Taguig and Cebu.
The top positions have been dominated by in-house companies with businesses from banks, oil companies and telcos. In terms of the number of companies per country, the list is mostly dominated by companies from the United States, followed by outsourcing firms from India.
Depending on experience, in house companies may provide better working environment and other perks above industry standard salary package may include profit sharing, stock options and retirement benefit plan. Issues like disallowed VL, mandatory OT or lunch and break schedule can be minimal.
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Although the figures shown above cannot be completely extracted from BPO earnings; Inventory is a clear indicator of how big a company is, as inventory is not measured purely on earnings. This group of billionaire BPO firms makes up at least 5 times the net worth of private Philippine billionaires.
MANILA, Philippines – Known as the call center capital of the world, the Philippines is home to 30 business process outsourcing (BPO) companies that make one billion pesos annually, House Deputy Majority Leader Roman Romulo revealed over the weekend.
According to the Philippines’ 40 Richest list by Forbes, the number of billionaire-gross outsourcing firms is nearly three times the number of individual billionaires, who number only 11.
The combined gross revenue of BPOs totaled P133.791 billion. This is more than 5 times the combined net worth of the 11 richest people in the Philippines (including the likes of Henry Si, Lucio Tan, John Gokongwei Jr., and Jaime Zobel de Ayala).
Philippines, Manila, Bonifacio Global City, Taguig City, Callcenter Bpo Of Internatinal Finance Companies / Philippinen, Manila, Bonifacio Global City, Taguig City, Callcenter Und Bpo Business Process Outsourcing Internationaler Finanzfirmen Stock
Outsourcing businesses, such as call centers that take care of business functions for large international companies, are considered responsible for economic growth in the country and provide a strong source of employment to educated workers.
The Philippines with its English edge has been able to undercut international competitors in the BPO industry. In early 2010, IBM’s Global Locations Trends Annual Report recognized the Philippines as the No. 1 country in the world for BPOs.
“30 companies are the face of our BPO industry. They each directly employ anywhere from 5,000 to 25,000, mostly college-educated, fluent English speakers and tech-savvy Filipino professionals,” Romulo said.
BPOs have been criticized for not promoting inclusive growth, with the Asian Development Bank (ADB) saying the sector does not supply the high-paying jobs needed to reduce poverty.
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The ADB noted that the impact of growth in industry has barely percolated down to most of the population, which as of 2010 totaled 92.3 million.
Still, government leaders realize that the BPO industry is projected to grow at least 15% annually until 2015, according to the Business Processing Association of the Philippines (BPAP), so it would be unwise to ignore it. According to BPAP’s IT-BPO Road Map 2010-2016, revenue is expected to reach $25 billion (or approximately P1 trillion) by 2016 with an employment base of 1.3 million.
Romulo, a strong supporter of the BPO sector, has authorized a proposed data privacy act to drive more outsourcing in Manila. The bill will require public and private entities, such as BPO companies, to protect the privacy of personal data collected from customers.
The MLA said, “We are hopeful that once the Bill is enacted, our labour-intensive and information technology-enabled BPO companies will be able to attract more clients, and in the process increase revenue and jobs exponentially. ” ,
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In Congress, Romulo represents Pasig City, which is home to 3 of the 30 highest-grossing BPO firms – Telephilippines, Telus and Sykes.
The bill is currently pending in a bicameral convention committee, and after finalization by the committee will be sent to Malacañang for President Aquino’s signature.
Although Romulo highlighted the potential financial impact of the bill, the privacy and confidentiality measures in the law will move the Philippines one step closer to complying with international privacy standards. – Rappler.com With BPO firms now being allowed to implement 100% work-from-home setups without any adverse impact on their tax incentives, many Registered Business Enterprises (RBEs) are now expanding their office footprint outside Metro Manila Looking forward to do and fast track the setup. Their operations in the provinces have long been seen as an untapped resource for the talents of BPO players.
The IT and Business Process Management (IT-BPM) sector is one of the best performing economic drivers of the Philippines. According to IT, the number of full-time employees (FTE) working in this sector has already reached 1.44 million, and is projected to increase from 1.1 million to 2.5 million by 2028, of which 54% will come from rural areas. and the Business Process Association of the Philippines’ (IBPAP) IT-BPM Roadmap 2023-2028. The sector is also expected to grow by 8.5% in 2022.
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During the past months, there have been several news articles reporting the expansion of various BPO players operating in the country. The figure below shows the largest BPO players in the country in terms of total FTE projected by Q3 2022.
Figure 1: Estimated number of full-time employees of the top 19 BPO firms operating in the Philippines. The number of employees is based on information published on the companies’ corporate websites and by third-party news sources.
Currently, the top five IT-BPM employers in the country include Concentrix, Accenture, Teleperformance, Alorica and Sitel Group. Of the 19 BPO players listed, the notable positive employee headcount in Q3 2022 came from Movement Concentrix, which hired an additional 10,000 employees, followed by Teleperformance (2,534 employees), TaskU Philippines (8,000 employees). , Telus International (7,000 employees), and Afeni Philippines (2,000 employees).
Figure 2: Office footprint, in square meters, of the top 19 BPO companies in the Philippines. Source: Data (9M 2022).
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In terms of total office space growth, WNS Global Services significantly expanded both its Metro Manila and provincial office footprint: by 12% and 47%, respectively. On the other hand, many BPO companies are diversifying their site portfolio through expansion into provinces. Telus International maintained its Metro Manila office footprint, but expanded by 23% in the provinces. TTEC’s provincial office footprint also grew by 19% while maintaining its footprint in Metro Manila. Concentrix, the largest BPO company in the Philippines, in terms of number of employees and office space, is expanding outside the metro
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