Top 10 Call Centers In The Philippines – Thanks to its solid reputation as an outsourcing destination, the Philippines is home to some of the biggest names in the business process outsourcing industry, such as Accenture and IBM.
BPO companies in the Philippines serve clients in different business verticals like IT (Information Technology), Energy, Finance, Accounting, Real Estate etc. However, you may get a little confused with the number of outsourcing options available in the Philippines.
Top 10 Call Centers In The Philippines
Don’t worry In this article, we highlight ten of the best companies in the Philippines BPO industry to help you find the best one for your needs.
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We also look at five of the most outsourced services in the country and the benefits of outsourcing to the Philippines.
The BPO sector is a pillar of the Philippine economy and one of the most important contributors to the country’s GDP (over 11%).
It is one of the fastest growing industries in the country, employing around 1.2 million people and is expected to generate revenue of USD 40 billion by 2022. The tremendous growth potential in this sector has consistently attracted foreign investors to the country.
Accenture, one of the largest BPO companies in the Philippines, serves over 85 clients from APAC (Asia Pacific), North America and EALA (Europe, Africa, Latin America) region.
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The company started its operations in the Philippines in 1985 and currently employs over 50,000 people from its centers in Manila, Cebu and Ilocos.
Globally, Accenture is a Fortune 500 company and serves clients from over 120 countries. And by 2021, it has more than 569,000 employees.
Teleperformance is a French multinational company that started operations in the Philippines in 1996 and is highly sought after for its customer experience services.
As of 2021, Teleperformance Philippines (also known as Telephilippines Inc) employs 45,000 people from 22 centers in Manila, Antipolo, Baguio, Bacolod, Cebu, etc.
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Sitel is one of the best BPO companies in the Philippines, a renowned global provider of customer experience products and solutions.
U.S. A multinational company, Sitel started its Philippine operations in 2000 and operates 10+ centers in Pasig City, Metro Manila, Mandaluyong City, Tarlac City, Baguio and Palawan.
With a 2000+ strong workforce in the Philippines, Sitel provides services from over 60 countries covering various industries such as retail, banking, telecom, healthcare, etc.
Sitel serves over 400 global clients from 120+ offices in 29 countries. In 2020, the company expects annual revenue of USD 2.1 billion.
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24/7 started operations in the Philippines in 2006 and has become one of the top BPO companies by 2013. Its centers are located in the Metro Manila area and employs more than 3000 people.
The company integrates the expertise of talented outsourced agents with advanced AI-powered contact center services to help deliver top-notch customer experiences to its clients.
For example, 24/7.ai Engagement Cloud is a unified platform that integrates chat, messaging and voice channels from virtual and live agents for exceptional customer engagement. The company also offers comprehensive programs to train your internal agents.
An American BPO company, STAFFVIRTUAL helps its clients with affordable staffing and efficient operations through its services in the Philippines.
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STAFFVIRTUAL has a world-class Quality Management System (QMS) framework to ensure consistent performance and is HIPAA (Health Insurance Portability and Accountability Act) compliant.
The company has been operating in the country since 1961 and has four offices in the Metro Manila area, including the Philippine Global Service Center (GSC).
JPMorgan’s Philippines operation mainly focuses on corporate and investment banking, corporate infrastructure and global service center (BPO services). Through GSC, the company provides support and services to its various business lines (operations, research, IT, etc.).
The company’s BPO operations combine technology (automation, AI, etc.) with human expertise to provide a wide range of services:
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JP Morgan’s clients include leading corporations, governments and corporations in over 100 countries. According to its 2020 report, the company’s net annual revenue was USD 119,543 million.
Originally an American company, Sutherland specializes in analytics-driven solutions to drive digital transformation for its clients in retail, healthcare, insurance, etc.
Two important aspects of Sutherland’s operations are customer interactions and digital finance services. These services aim to improve customer experience, increase sales, improve operational efficiency and reduce risk.
In addition, Sutherland provides a powerful business solution (Intelligent Facilities Management) to make client systems more efficient and compliant.
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IBM Daksh, also known as IBM Global Process Services, is a leader in the field of business process outsourcing with delivery centers in the Philippines and India.
The Philippine leg of the company, IBM Daksh Business Process Services Philippines Inc., is headquartered in Makati (Metro Manila).
A BPO firm provides value-added services to clients including Fortune Global 500 companies in telecommunications, retail, banking, etc.
TTEC (formerly known as Teletec) is an American services company with a presence in 22 countries, including the Philippines.
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TTEC Philippines was established in 2001 and currently employs 23,000 people from 19 delivery centers nationwide. It serves clients in various industries like automotive, retail, travel, real estate etc.
Deutsche Knowledge Services (DKS) Pte. Ltd. A subsidiary of Deutsche Bank Group and operates in Taguig (Metro Manila) with over 2000 employees.
Here are five types of business functions that companies typically outsource to their offshore staff or to a third-party BPO service in the Philippines:
The Philippines has a thriving IT industry with top-notch digital infrastructure and a rich talent pool. The Philippine government is playing an active role in promoting IT startups through various incentives and schemes.
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Many BPO companies in the Philippines specialize in handling back-office operations for their clients. It’s a cost-effective way to quickly scale your business without investing in recruiting, training and managing an internal team.
Additionally, when your support activities are taken care of by a third-party outsourcing company, you can direct maximum efforts and resources to core activities.
As a result, many growing companies prefer to outsource their customer engagement activities.
Accounting and financial operations are complex and time-sensitive business functions, and you can save tons of time and money by outsourcing them.
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With skilled engineers and low labor costs, the Philippines has plenty of engineering firms offering niche services in manufacturing, construction and energy.
Businesses in these sectors typically work to tight deadlines and balance their core activities with research and development efforts.
And for startups, outsourcing engineering activities to a Philippines outsourcer is a cost-effective strategy to increase operational efficiency and compete with larger firms.
Now that you have a better idea of what you can outsource to the Philippines, let’s briefly explore why the country is a solid outsourcing destination.
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There are several ways for a local or foreign company to outsource business functions to an in-country outsourcing firm.
Outsourcing business processes to BPO service in the Philippines can help you scale your operations profitably and improve overall efficiency.
When you have qualified outsourced staff managing your supporting business functions, you are free to focus on your core competencies and grow.
Use the list of top companies we’ve covered here to shortlist the BPO vendor that best fits your needs. Training call center staff is not an easy task. Fortunately, there are many online training courses to guide new staff. Using online services to train call center staff has many advantages, including allowing staff the flexibility to train in their own time, being able to track each trainee’s progress, allowing for more engaging learning activities, and providing more cost-effective training.
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In this article, we take a look at the best call center training courses on the internet. Using any of these courses can help you recruit your call center staff to meet your expectations.
Find the best call center training with training software. This learning management system is free for you to train your large and small teams. It not only has hundreds of built-in courses in an editable library but also allows you to easily create your own courses with a simple authoring interface that you can access. What’s more, your employees can easily access lessons directly from their mobile phones through mobile learning or a free app or learn from desktop.
The Call Center course consists of five lessons that explore the basics of customer service in a call center environment. The lessons cover all the essentials you need to be a successful call center employee, including: preparing for calls; Voice, tone and manners; parts of a call; Holds and Transfers; and helping difficult customers. Being a full-featured LMS, you can benefit from all the added bells and whistles. This includes support for microlearning, social learning functionality, gamification and other useful features.
Perhaps most useful for a call center training course, it also supports video conferencing, which allows the trainer to meet directly with the trainees to test and train them in a simulated environment. All in all, these features make the call center training course stand out from the pack.
Call Center Industry In The Philippines
Courses for Success are another option for call center employee training. They have many different courses
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